PRIVACY POLICY

Last Updated: May 2026

Leo and Stripes (Pty) Ltd ("Leo & Stripes", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit www.leoandstripes.com ("Website"), purchase our products, subscribe to our newsletter, contact us or otherwise interact with our business.

Leo & Stripes is based in Gqeberha (Port Elizabeth), South Africa and serves customers worldwide. We process personal information in accordance with applicable privacy laws, including the Protection of Personal Information Act, 2013 ("POPIA") and, where applicable, the General Data Protection Regulation ("GDPR").

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

  1. COMPANY INFORMATION

Leo and Stripes (Pty) Ltd

24 Thomas Road
Gqeberha (Port Elizabeth)
South Africa

Email: hello@leoandstripes.com

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

Identity Information
• Name and surname
• Company name (where applicable)

Contact Information
• Email address
• Telephone number
• Billing address
• Shipping address

Order Information
• Products purchased
• Order history
• Customer correspondence
• Shipping and tracking information

Payment Information

Payments are processed through secure third-party payment providers. Leo & Stripes does not store complete credit card information on its own servers.

Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Website usage information

Marketing Information
• Newsletter subscriptions
• Marketing preferences
• Consent records

  1. HOW WE COLLECT INFORMATION

We may collect personal information:

• When you place an order
• When you create a customer account
• When you subscribe to our newsletter
• When you submit an enquiry
• When you request a quotation
• When you apply for a wholesale account
• When you communicate with us by email, telephone or social media
• Through cookies and similar technologies
• Through analytics and advertising tools

  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil orders
• Arrange delivery and export documentation
• Provide customer support
• Respond to enquiries
• Communicate regarding orders and services
• Improve our Website and customer experience
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications where permitted

  1. MARKETING COMMUNICATIONS

Where you have provided your consent, we may send marketing communications regarding:

• New products
• Promotions
• Collections
• Company news
• Events and announcements

You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us at hello@leoandstripes.com.

  1. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to improve functionality, analyse Website performance and personalise content.

We may use:

• Shopify Analytics
• Google Analytics
• Meta Pixel (Facebook and Instagram)

These technologies may collect information regarding your browsing behaviour, device information and interactions with our Website.

Most web browsers allow you to control cookies through browser settings. Please note that disabling cookies may affect Website functionality.

  1. SHARING YOUR INFORMATION

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify
• Payment processors
• Shipping and courier providers
• Google
• Meta Platforms
• Website service providers
• Professional advisers
• Government authorities where legally required

We do not sell your personal information to third parties.

  1. INTERNATIONAL DATA TRANSFERS

As we serve customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled securely and in accordance with applicable privacy laws.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Certain information may be retained for longer periods where required by law, including accounting and tax regulations.

  1. SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

  1. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request portability of your information
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at hello@leoandstripes.com.

  1. GDPR RIGHTS

If you are located within the European Economic Area, United Kingdom or other jurisdictions providing similar rights, you may have additional rights under applicable data protection legislation.

These rights may include:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights relating to automated decision-making

Requests may be submitted to hello@leoandstripes.com.

  1. POPIA RIGHTS

If you are located in South Africa, you may exercise your rights under POPIA.

You have the right to:

• Request access to your personal information
• Request correction of personal information
• Object to processing in certain circumstances
• Request deletion of personal information where appropriate
• Lodge a complaint with the Information Regulator of South Africa

  1. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

Leo & Stripes is not responsible for the privacy practices, content or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

  1. CHILDREN'S PRIVACY

Our Website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational needs.

The latest version will always be available on our Website and the updated date will be reflected at the top of this policy.

  1. CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise any privacy rights, please contact us:

Leo and Stripes (Pty) Ltd

24 Thomas Road
Gqeberha (Port Elizabeth)
South Africa

Email: hello@leoandstripes.com